IT Support Specialist - Hardware, Software & Network Troubleshooting

Join Intikom Berlian Mustika as an IT Support Specialist and play a pivotal role in ensuring seamless technology operations for our organization. In this dynamic position, you will provide expert technical assistance—both onsite and remotely—to end-users, resolving hardware, software, and network issues with precision and efficiency. Based in Jakarta Raya, this role offers a unique opportunity to work with cutting-edge technology and contribute to our company's growth and success.

As an IT Support Specialist, you will be the go-to person for all things technical, from troubleshooting complex IT problems to providing training and support to end-users. You will work closely with our IT team to ensure that our technology infrastructure is running smoothly and efficiently, and you will be responsible for maintaining and updating our IT systems and software.

📋 Tanggung Jawab Pekerjaan

• Provide onsite and remote technical support to end-users, resolving hardware, software, and network issues.
• Install, configure, and maintain IT systems and software, including Windows, Linux, and macOS.
• Troubleshoot and resolve network connectivity issues, including LAN, WAN, and VPN.
• Monitor and maintain IT infrastructure, including servers, workstations, and network devices.
• Provide training and support to end-users, ensuring they can effectively use and maintain IT systems and software.
• Document and maintain IT support records, including incident reports and troubleshooting procedures.
• Stay up-to-date with the latest IT trends and technologies, and recommend improvements to our IT infrastructure.
• Work closely with the IT team to ensure the smooth operation of our technology systems.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in IT support, with a focus on hardware, software, and network troubleshooting.
• Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Desktop Administrator Associate (MCDST) are a plus.
• Strong knowledge of IT systems and software, including Windows, Linux, and macOS.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to work well with both technical and non-technical staff.
• Ability to work independently and as part of a team.
• Familiarity with ITIL or other IT service management frameworks is a plus.

🛠️ Keahlian

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