Daily IT Support Specialist - Part-Time

Join Project Black as a Daily IT Support Specialist in the vibrant heart of Badung, Bali! This part-time role is perfect for tech-savvy individuals who thrive in dynamic environments, ensuring seamless IT operations for our team. You’ll play a key role in maintaining our IT infrastructure, troubleshooting issues, and providing technical support to keep our projects running smoothly.

At Project Black, we’re a creative agency specializing in digital solutions, and our IT Support Specialist will be the backbone of our technical operations. With a focus on innovation and excellence, we offer a supportive and collaborative work environment where your skills and ideas can flourish.

In this role, you’ll be working closely with our IT team to ensure that all our systems are up and running, from our email and network services to our project management tools. You’ll be the first point of contact for any IT-related issues, providing quick and efficient solutions to keep our team productive.

📋 Tanggung Jawab Pekerjaan

• Provide first-line IT support to employees, ensuring smooth operation of hardware, software, and network systems.
• Install, configure, and maintain IT equipment, including desktops, laptops, and peripherals.
• Troubleshoot and resolve technical issues, offering timely solutions to minimize downtime.
• Manage and maintain our email and network services, ensuring reliable communication.
• Support our project management tools, such as Asana and Trello, to keep our workflows organized.
• Assist with software installations, updates, and patches to ensure all systems are secure and up-to-date.
• Document IT processes and procedures to ensure consistency and knowledge sharing.
• Stay updated with the latest IT trends and technologies to provide proactive support and recommendations.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in IT support or a related field.
• Proven experience with Windows and macOS operating systems.
• Familiarity with network protocols and troubleshooting techniques.
• Knowledge of project management tools like Asana or Trello is a plus.
• Strong problem-solving skills and a customer-centric approach.
• Ability to work well in a team and prioritize tasks effectively.
• Basic understanding of cybersecurity principles and best practices.
• Fluency in both English and Bahasa Indonesia.

🛠️ Keahlian

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